HABC Level 2 Award in
Conflict Management (RQF)

This qualification is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise

It will provide delegates with an understanding of conflict resolution, the importance of personal safety and and how they can protect themselves when faced with confrontational behaviour.

COURSE CONTENT

• Introduction to conflict management
• Common causes and signs of conflict
• How the law relates to conflict management
• Conflict risk assessment
• Preventing conflict
• Handling conflict
• Conflict resolution

ASSESSMENT

The qualification is assessed with a multiple-choice test.